AutoCare Solutions Privacy Policy
This Privacy Policy describes how AutoCare Solutions ("we," "us," or "our") collects, uses, and shares personal information of consumers who use our website, visit our repair shop, or otherwise interact with us. This Privacy Policy is effective as of January 1, 2025.
Information We Collect
We collect the following types of information:
- Personal Information: This includes your name, address, phone number, email address, vehicle information (make, model, year, VIN), and payment information. We collect this information when you schedule an appointment, request a quote, make a payment, or contact us with inquiries.
- Automatically Collected Information: When you visit our website, we automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.
- Location Information: If you enable location services on your device, we may collect information about your location. We use this information to provide location-based services, such as finding the nearest AutoCare Solutions location.
- Vehicle Diagnostic Data: With your consent, we may collect diagnostic data from your vehicle during service appointments. This data helps us identify and resolve vehicle issues more effectively.
How We Use Your Information
We use your information for the following purposes:
- To Provide Services: We use your personal information to schedule appointments, provide repair and maintenance services, process payments, and communicate with you about your vehicle.
- To Improve Our Services: We analyze automatically collected information to understand how our website is used and to improve its performance and user experience. We also use vehicle diagnostic data to enhance our repair services.
- To Communicate with You: We may use your contact information to send you service reminders, promotional offers, newsletters, and other information about AutoCare Solutions. You can opt out of receiving promotional emails at any time by following the instructions in the email.
- To Personalize Your Experience: We may use your information to personalize your experience on our website and in our repair shop, such as recommending services based on your vehicle's make and model.
- To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
- For Security Purposes: We use your information to protect the security and integrity of our website, repair shop, and customer data.
How We Share Your Information
We may share your information with the following third parties:
- Service Providers: We share your information with third-party service providers who help us operate our business, such as payment processors, marketing automation platforms, and data analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. We will only share your information with your consent.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Affiliates: We may share your information with our affiliated companies.
- In Connection with a Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as payment information, during transmission.
- Firewalls: We use firewalls to protect our servers from unauthorized access.
- Access Controls: We restrict access to your information to authorized employees and service providers.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
While we strive to protect your information, no security system is foolproof. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights with respect to your information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You have the right to opt out of receiving promotional emails from us.
- Do Not Track: Our website does not respond to "Do Not Track" signals from browsers.
To exercise these rights, please contact us using the contact information below.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date above. Your continued use of our website or services after the effective date constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
AutoCare Solutions
1234 Rainier Avenue South
Seattle, WA 98144
United States
You can reach us by phone at: (206) 555-1212
Or send us an email at: [email protected]
Our Data Protection Officer is Dr. Emily Carter, a specialist in data privacy law and compliance. She oversees our data protection practices and ensures that we adhere to all applicable regulations and best practices. You can reach her at the email address above.
Additional Information for California Residents
The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. This section describes those rights and how to exercise them.
Right to Know
You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting or selling personal information, and the categories of third parties with whom we share personal information.
Right to Delete
You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sale
AutoCare Solutions does not sell your personal information. Therefore, we do not offer an opt-out option.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights.
How to Exercise Your Rights
To exercise your CCPA rights, please contact us using the contact information provided above.